Effective Date

: [Insert Date]

Last Updated

: [Insert Date]

Introduction

MishmaDesk (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and secure your information when you use our all-in-one Marketing and CRM software (“Services”).

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect
A. Information You Provide: We collect personal information when you:

•Create an account : Name, email address, phone number, business information, and password.

•Use our Services: Data entered into our CRM or marketing tools, including client details, messages, and campaign data.

•Contact us for support: Name, contact information, and details about your inquiry.

•Make a payment: Billing details, credit card information, and transaction history.

B. Information We Collect Automatically

We may automatically collect:

•Usage Data: Pages visited, features used, time spent on our platform.

•Device Information: IP address, browser type, operating system, device type.

• Cookies and Tracking Technologies: We use cookies, web beacons, and other technologies to improve user experience and monitor usage.

C. Information from Third Parties
We may collect information about you from:

•Integrated platforms (e.g., social media or third-party CRMs).

•Publicly available sources for lead enrichment or verification.

2. How We Use Your Information
We use the collected data to:

•Provide and improve our Services.

•Customize user experiences.

•Manage your account and provide customer support.

•Process payments and billing.

•Send service-related updates and marketing communications (with your consent).

•Monitor and analyze usage trends for optimization.

•Comply with legal obligations or enforce our terms.

3. How We Share Your Information
We do not sell your personal data. However, we may share your information with:

A. Service Providers
Third-party vendors assisting with:

•Hosting and cloud storage (e.g., AWS, Google Cloud).

•Payment processing (e.g., Stripe, PayPal).

•Marketing and analytics (e.g., Google Analytics, HubSpot).

B. Business Transfers
In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

C. Legal Requirements
We may disclose information to:

•Comply with legal obligations.

•Protect rights, property, or safety of MishmaDesk, users, or others.

4. Your Privacy Rights
A. GDPR (European Union Residents)
If you are in the EU, you have the right to:

•Access, rectify, or delete your personal data.

•Restrict processing or object to data use.

•Data portability.

•File a complaint with your local data protection authority.

B. CCPA (California Residents)
California residents may:

•Request details about data collection and sharing practices.

•Opt-out of the sale of personal information (we do not sell data).

•Request deletion of personal data.

C. Other Regions
Depending on your location, you may have additional rights under local laws.

5. Data Retention
We retain your information only as long as necessary to:

•Fulfill the purposes outlined in this policy.

•Comply with legal or regulatory requirements.

•Resolve disputes and enforce our agreements.

6. Security of Your Information
We use industry-standard measures to protect your data, including:

•Encryption (e.g., SSL/TLS) during data transmission.

•Secure cloud storage.

•Regular vulnerability testing and monitoring.

While we strive to protect your information, no system is 100% secure. Please use strong passwords and notify us immediately of any unauthorized account access.

7. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before sharing information.

8. Children’s Privacy
Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we learn we have, we will delete it.

9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be effective upon posting. We encourage you to review this policy regularly.

10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:

•Email

[Insert Contact Email]

•Phone

: [Insert Contact Number]

•Mail

: [Insert Business Address]

By using MishmaDesk, you acknowledge and agree to this Privacy Policy.